In emergency situations (In Houston, this is primarily, but not limited to, localized or general street flooding or rare winter icing) our policy is to do our best to keep our clients, team members, and property as safe as possible while continuing to transport people as is absolutely necessary and possible.
Our goal is to always get you where you need to be, but from previous experiences, we highly suggest you postpone or reschedule your travels during these emergency situations.
Should you decide to continue to travel, we ask that you please take a minute to understand our limitations and business practices during these situations when mobility issues are totally out of our control.
In these situations, the following may occur individually or collectively as decided solely by Elite management, globally, or on a case-by-case basis.
We highly suggest you postpone or reschedule your travels during these emergency situations.
In these situations, we will always attempt to contact you via phone, email or text to provide you with the option of canceling your transportation with no charge.
In the instance we cannot contact you or you decide to continue with your request for transportation in these types of situations, we will adjust our billing and services as listed above as decided by management.
Please be advised that in these situations, your cost can be SIGNIFICANTLY different than your original pricing (similar to a taxi waiting in traffic).
Again, our goal is to get you where you need to be, while obeying the law and working within the logistical limitations that are imposed on us during these events.
Thank you for your understanding during these extreme, out-of-the-ordinary circumstances.