Travel times: When applicable, are generally assessed from where the limo pick-up and drop-off points are located. Mileage charges may be charged for travel originating or ending outside the Greater Houston area. (Zip code pricing already includes these charges in most cases.)

Pickup and Drop Off (PUDO) Services: When PUDO service is available, limo trips are calculated as airport transfers and do not include any stops. In most cases, they are also limited to a maximum of one-hour of service time. Please be prompt. Additional time is not usually available in this situation because the limo vehicle may be scheduled for a later trip with another client. Please plan your trip or event accordingly to avoid problem situations.

Prom Season/Holiday & Special Event Pricing: Standard pricing and hourly minimums for certain limo vehicles are not valid during prom season or special events. Limousine Prom season falls on all Fridays and Saturdays in the months of April and May. Even though your transportation event is not a prom, all Limo Prom Season minimums apply. Limo Prom Rates for the applicable seasonal rates.

Special Events: Special Events are defined as any event such as a major sporting event, concert event, or convention that is expected to cause extreme demand for vehicles in the Houston limo service area.

Airport Transfers: Airport transfers are defined and calculated as one-way non-stop transportation. Any nearby short stops during a transfer will incur an additional stop charge or charges. Multiple stops or stops “off the direct route” may result in reverting trip to hourly rates (as determined by Elite Limousines management) including applicable hourly minimums. Pick up or drop off locations located outside the Greater Houston Metropolitan Area may be subject to additional travel charges.

Grace Periods: We have a 15-minute grace period on residential or commercial address pickups. After the grace period expires, waiting time charges will be assessed at the respective limousine hourly rate in ½ hour intervals.

Late Night/Red Eye trips: (12:00AM to 4:59AM) are subject to an additional “Red Eye” charge.

Weekend Limousine Transfers: Limousine Transfers on Friday & Saturday may be subject to hourly minimums.

Zip Code Pricing: We have developed a concise zip code pricing system for most limo sedan airport transfers; our most popular car service in Houston. Click here for a quote or follow the links below for zip code pricing to or from IAH or HOU.

If you have any questions about your particular limousine trip or car service in Houston, please call us directly for any necessary clarification.

Cruise transfers are one-way non-stop transportation from the Port of Galveston Cruise Terminal or the Port of Houston Cruise Terminal. Any stops during a transfer will be an additional charge. Pick up or drop off locations located outside the Greater Houston Metropolitan Area are subject to additional charges.

Billing

Credit Cards & Customer Accounts: All rides are billed to the customer credit card or corporate account numbers. Elite Limousines of Houston accepts the following cards: American Express, Discover, MasterCard, and Visa. Currency Conversions: All rates are calculated in the local currency and billed in U.S. dollars at the prevailing exchange rate.

Wait Time & Stop Time Charges

Additional Waiting Time: Additional waiting time will be calculated in increments 15 minutes at the vehicle hourly rate. 15% service charge, tolls and parking are additional.

For all other limousine reservations, 5 minutes of free wait time is given. Any additional wait time will be charged in 15-minute increments based on the hourly rate for that particular vehicle.

Domestic Flight Wait Time: Thirty minutes of free waiting time given on all domestic airline flights from the official posted arrival time.

International Flight Wait Time: On international airline flights; chauffeurs will not arrive until approximately 15 minutes after posted arrival time to minimize wait time charges due to normal US customs delays. There will be no additional wait time charges until one-hour after posted flight arrival.

Stop Charges: Passenger requested stops on route (non detour) during a point-to-point reservation will be charged $15.00 per stop for maximum of 5 minutes, and changes will revert to Elite Limousines of Houston hourly rate after 5 minutes. Passenger requested stops off route for point-to-point reservations; charges will revert to respective vehicles’ hourly rates and minimums.

Monitoring of 3rd Party Transportation

Cruise Terminal Arrival Monitoring: Due to the lack of timely and accurate information, Elite Limousines of Houston does not monitor cruise ship arrival schedules, therefore, thirty minutes of free waiting time is given on all inbound cruise transfers from either the Port of Galveston or the Port of Houston and start from the given scheduled pick up time. Additional waiting time will be calculated in increments 30 minutes at the vehicle hourly rate.  If waiting for more than one hour, waiting time will be retroactive and charged from the initial scheduled pick up time.

Private/Charter Flight Monitoring: Due to the lack of timely and accurate information, Elite Limousines of Houston does not monitor private charter airline flights; therefore, wait time will be charged as incurred for any passenger arriving on a private charter plane that is delayed by more than 15 minutes.

Train Arrival Monitoring: Due to the lack of timely and accurate information, Elite Limousines of Houston does not monitor train schedules, therefore, wait time will be charged as incurred for any passenger arriving by train that is delayed by more than 5 minutes.

Cancellation and No Show Fees

Motor Coach & Van/Minibus Cancellations: Cancellation of motor coaches, vans, or minibuses with less than 72 hours notice will be charged the vehicle hourly minimum.

No Shows: A no show fee equal to the base fare price of the trip plus 20% service charge plus applicable wait time fee will be charged when the passenger fails to arrive at the designated location.

To avoid a no show fee call 281-955-5450 and/or 866-955-5450 if you cannot locate your chauffeur.

Sedan Cancellations: Cancellation of Houston car service within 24 hours of scheduled pick-up will result in a full charge equal to the base fare price of the trip plus the 20% service charge.

If, for any reason, a check is returned, a returned check charge $35.00 of $35.00 will be charged

Stretch Limousine Cancellations: Cancellation of Houston limousines with less than 72 hours notice will be charged the vehicle hourly minimum.

City-To-City Fares

Additional Wait Time: Wait time over four hours will be charged at the prevailing Elite Limousines of Houston hourly rate.

Roundtrip Rates: Roundtrips include up to four hours of wait time and must be completed within the same calendar day.